Privacy policy

BishopSound Privacy Notice

Effective Date: 1 August 2026

At BishopSound Manufacturing & Design Ltd, we value the trust our customers place in us.

Whether you're purchasing a replacement loudspeaker driver, a complete PA system or simply contacting us for advice, we are committed to protecting your personal information and handling it responsibly.

We only collect the information we genuinely need to provide our products, services and customer support. We do not sell your personal information to third parties.

This Privacy Notice explains what information we collect, why we collect it, how we use it and the choices available to you.

This Privacy Notice should be read alongside our Terms & Conditions of Sale, Shipping Policy, Returns & Refund Policy, Warranty Promise and Cookie Policy.

1. Who We Are

BishopSound Manufacturing & Design Ltd is the data controller responsible for your personal information.

Registered Office

Eva Lett House
1 South Crescent
Ripon
North Yorkshire
HG4 1SN
United Kingdom

Company Registration Number: 13797209

VAT Registration Number: 404604237

📧Email:sales@bishopsound.com

📞Telephone: +44 (0)7535 467343

🌐Website:www.bishopsound.com

1. Information We Collect

Depending on how you interact with BishopSound, we may collect:

Identity Information

• Name
• Company name (where applicable)

Contact Information

• Billing address
• Delivery address
• Email address
• Telephone number

Order Information

• Products purchased
• Order history
• Delivery information
• Warranty claims
• Returns history

Payment Information

Payments are processed securely through our payment providers.

BishopSound does not store your full payment card details.

Technical Information

When you visit our website we may collect information including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Website usage statistics

This information helps us improve our website and customer experience.

1. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Provide customer support.
• Respond to enquiries.
• Manage warranty claims.
• Process returns and refunds.
• Improve our products and services.
• Prevent fraud.
• Meet our legal and regulatory obligations.
• Send marketing communications where you have chosen to receive them.

We only use your information where we have a lawful basis for doing so.

1. Our Legal Basis

Under the UK General Data Protection Regulation (UK GDPR), we rely on one or more of the following lawful bases:

• Performance of a contract.
• Compliance with a legal obligation.
• Our legitimate business interests.
• Your consent (where required).

1. Marketing Communications

If you choose to receive marketing communications from BishopSound, we may send information about:

• New products
• Product launches
• Promotions
• Events
• Technical updates
• News from BishopSound

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

1. Reviews

Following a purchase, you may receive an invitation to leave a review of your experience or the products you have purchased.

These review requests help us improve our products and services and allow other customers to make informed purchasing decisions.

1. Who We Share Your Information With

We only share personal information where necessary to provide our services.

This may include:

Website & E-commerce

• Shopify

Payment Providers

• Shopify Payments
• PayPal

Delivery Partners

• DHL
• Royal Mail
• Parcelforce
• PalletForce
• Delamode / Nidd Transport

Marketing Platforms

• Klaviyo
• Reviews.io
• Meta (Facebook & Instagram)
• Microsoft Advertising
• Google Analytics

These organisations process information on our behalf or provide services that help us operate our business.

We do not sell your personal information.

1. International Transfers

Some of our service providers may process information outside the United Kingdom.

Where this occurs, appropriate safeguards are used to protect your personal information in accordance with UK data protection legislation.

1. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

These measures include secure systems, controlled access to personal information and the use of trusted third-party service providers.

Whilst no internet transmission can ever be guaranteed completely secure, we continually review our security arrangements to help protect your information.

1. How Long We Keep Your Information

We only retain personal information for as long as necessary to:

• Fulfil your order.
• Provide warranty and customer support.
• Comply with legal and accounting obligations.
• Resolve disputes.
• Protect our legal rights.

When information is no longer required, it is securely deleted or anonymised where appropriate.

1. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where appropriate.
• Request restriction of processing.
• Object to certain processing activities.
• Request transfer of your personal information.
• Withdraw consent where processing is based on consent.

If you wish to exercise any of these rights, please contact us using the details below.

1. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website and help us improve our services.

For further information, please read our BishopSound Cookie Policy.

1. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in legislation, technology or our business operations.

The latest version will always be published on our website.

1. Contact Us

If you have any questions about this Privacy Notice or how BishopSound handles your personal information, we will always be pleased to help.

If you are not satisfied with how we have handled your personal information, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

BishopSound Manufacturing & Design Ltd

Eva Lett House
1 South Crescent
Ripon
North Yorkshire
HG4 1SN
United Kingdom

📧Email:sales@bishopsound.com

📞Telephone: +44 (0)7535 467343

🌐Website:www.bishopsound.com

British Engineered Sound

Repair. Restore. Reuse.